At Shutterly Fabulous, we are committed to the health and safety of our customers, shutter specialists and our staff.
Now, more than ever, we must focus on making our homes a safe, positive environment for our loved ones. Unless you are shielding or self-isolating, our in-home consultations and shutter installations are permitted within the most recent government guidelines announced in December 2020. We will continue to ensure that when we visit, we will follow these safety measures and precautions:
- We will come prepared with face mask, boot covers/indoor shoes, anti-bac and gloves where required.
- All equipment will be cleaned prior and any rubbish/packaging taken away.
- We will always observe a 2m distance.
- Please leave all internal doors that we may walk through open, so they do not need to touch door handles.
- If you wish for us to use an alternative entrance or adhere to any additional measures please do let us know.
Should you or any of your family/household show symptoms or be within the extremely vulnerable category we would recommend postponing your home visit, but you can continue to be inspired by the fabulous homes we have fitted our quality plantation shutters to by flicking through our brochure.
If you’d like us to call you either straight away or when the time is right, and book an appointment with one of our expert shutter specialists please use this form.
Stay safe and stay fabulous,
The Shutterly Fabulous Team
Q: I’d like to book an appointment, can I still do this?
You can, unless you’re shielding just complete the appointment form and we’ll be in touch to arrange an appointment for you. If either you or our Shutter Expert feels that the appointment should be postponed, we will contact you immediately – the health of our Customers and our Staff comes first.
If you prefer to wait for a home visit, you can order one of our brochures to get inspiration and details of the products we offer, or alternatively send us in photos of your windows and we can advise you on possible designs and give you a ballpark figure.
Q: I have an appointment already booked in, how do I cancel this?
If you need to cancel an appointment, please call us on 0800 9 700 800
Orders and quotes
Q: I’d like to order Shutterly Fabulous shutters, will there be a delay with my order?
If you’ve already had a consultation and you have received your quote from us you can go ahead and order your shutters! They’re expertly crafted and take 10 – 12 weeks to be manufactured and delivered to the UK. You’ll receive an email once your order has been made and is ready to be shipped, signalling when it’s an estimated 5 weeks away. By such time we’d hope that the UK is in a more positive position so our shutter specialists can service installations again.
Our shutters are manufactured in China, where the outlooking is far more positive and our state of the art facilities are all business as usual.
If you have any concerns about placing your order, or you wish to discuss the specifics of your quote, please contact our team who are on hand to help in any way they can.
Q: I’ve ordered Shutterly Fabulous shutters, will there be a delay fitting them?
We are now installing shutters again, subject to strict safety measures and precautions. Your shutters will arrive at the port in the UK where they’ll be safely stored until you are happy for us to come into your home. Once an appointment is made the installation will proceed and your new shutters will be installed promptly
Q: Can I cancel the order I have with Shutterly Fabulous?
All of our shutters are made to measure, to your design specifications. Once your deposit payment has been received you have a window of 24 hours to cancel your order before it is submitted to our factory. Please be assured that we are doing all we can to get your shutters to you as soon as possible, and as soon as it’s safe to do so.
Q: Can I still contact Shutterly Fabulous?
Absolutely! We still have a dedicated team on hand to answer any questions you may have. Call us on 0800 9 700 800 or email us at email@example.com