Shutterly Fabulous Delivery Information
COVID-19: Our UK warehouse is open and operating normally, with additional safety measures in place. However, we are currently experiencing some disruption at shipping ports and train terminals which has resulted in extended lead times.
All customers who placed orders from 1st October 2020 onwards should expect their orders to arrive slightly later than would normally be the case. Our lead times have been updated below for guidance and also account for Chinese New Year factory closures. We will keep you updated via email and are doing all that we can to minimise any delay to your professional installation.
Please click here for our latest update on how we are safely carrying out in-home appointments in line with the latest government guidance and restrictions.
When will my order be ready for installation?
We know you’ll be keen to get your shutters installed as quickly as possible, however due to them being made-to-order at our overseas facility we are only able to provide an estimated timescale for arrival to our UK warehouse:
Current Extended Lead Times (orders placed on or after 08/01/21)
|Delivery Option||Delivery Charge||Estimated Lead Time to UK|
|Standard Delivery||No Charge||10 – 16 weeks*|
|Express (Train) Delivery||£42 per square metre||8 – 11 weeks*|
*These timescales are estimates and cannot be guaranteed. Allow 1-2 weeks extra for special shapes, custom colours, stained finishes and if requesting a drawing.
Once your order arrives with us, our team will be in contact to offer a prospective date for the installation with your Shutter Specialist. Depending on your and their availability, this can be within a week or two of arrival.
What happens if my order is delayed?
If your delivery has been delayed due to an event outside of our direct control then we will do everything we can to ensure that it is installed at the earliest possible opportunity. However, as our lead times are only ever given as our ‘best estimate’ we are unable to provide a discount if your order arrives later than originally expected.