When will my order be ready for installation?
We know you’ll be keen to get your shutters installed as quickly as possible, however due to them being made-to-order at our overseas facility we are only able to provide an estimated timescale for arrival to our UK warehouse:
Current Lead Times
| Delivery Option | Delivery Charge | Estimated Lead Time to UK |
| Standard Delivery | No Charge | 12 – 14 weeks* |
| Express (Train) Delivery | £24 per square metre | 10 – 12 weeks* |
Increased Lead Times – For orders placed between 1st December 2022 and 14th March 2023
| Delivery Option | Delivery Charge | Estimated Lead Time to UK |
| Standard Delivery | No Charge | 14- 18 weeks* |
| Express (Train) Delivery | £24 per square metre | 12 – 15 weeks* |
*These timescales are estimates and cannot be guaranteed. Allow 1-2 weeks extra for special shapes, custom colours, stained finishes and if requesting a drawing.
Once your order arrives our dedicated team will be in touch to offer a prospective date for the installation of your shutters.
What happens if my order is delayed?
If your delivery has been delayed due to an event outside of our direct control then we will do everything we can to ensure that it is installed at the earliest possible opportunity. However, as our lead times are only ever given as our ‘best estimate’ we are unable to provide a discount if your order arrives later than originally expected.