Customer Testimonial
“Mark came to fit the shutters for my office and bedroom last week, 4th January (SE26), right from measurement to communication to fitting the whole team, especially Mark, have been nothing but incredibly professional and helpful. Clear management of expectations, clear and frequent communication where needed and considerate and professional delivery and fitting.
From the moment Mark arrived to do the survey, he was early and called ahead which fitted in with me perfectly, was incredibly courteous in my flat, which I had just moved into and was a new build so was very mindful of that, and was very open and honest about what could be delivered and when and his recommendations. From the four companies that I had out to quote, he was by far the best and an absolute credit to the company – it makes such a difference having a fitter coming out to survey as you don’t feel like it is a hard marketing sell, but an honest, professional and thorough approach to what would be suitable and look best in your home – offering advice in an honest, professional and open way. He was also on hand for any queries that I may have had up until the fitting, which I felt went above and beyond.
When it came to fitting the shutters last week, again he arrived ahead of schedule which was fantastic and was once again incredibly respectful to the property and worked around the fact that I had just welcomed a new kitten into the home and so had to keep rooms compartmentalised etc. He did such a fantastic job and is an incredibly personable person which made the whole thing from start to finish fantastic. The quality of the product, it goes without saying, and the finish, goes above what I expected and I am delighted with the shutters and the look and feel that they have in the room.
The communications that I have had from the whole team have gone above and beyond and make you stand out from the other companies out there – no hard selling, honest open and quick communication, clear management of expectations and the upmost professionalism at every stage. Just as an example I had one company that once I said I was not going with them became very rude and unprofessional and stopped and nothing to try and discredit their competitors – which for me was an immediate no to wanting to work with them. Shutterly Fabulous did not do this at any stage, just offered all the information I needed and let me make my own decision. Fantastic customer service!
Anyway, I go on – just wanted to say thank you for a fantastic product and service that went above and beyond – and a special thanks to Mark who is an absolute credit to the company, one of the most personable and professional people I have had the pleasure of working with and someone who really knows his trade. I won’t hesitate to recommend you all to friends, family, colleagues and anyone who will listen.”
Katie Baker, South London
Trustpilot, January 2023
