Terms & Conditions
We’re an open and transparent business, so we’ve kept the small print to a minimum. Still, it’s definitely worth reading our T&Cs to avoid any potential confusion further down the line.
We’re an open and transparent business, so we’ve kept the small print to a minimum. Still, it’s definitely worth reading our T&Cs to avoid any potential confusion further down the line.
These terms and conditions are for your protection. Please read them carefully before using this Website. The use of this Website is expressly conditioned on your acceptance of these terms and conditions. By using this Website, you signify your assent and compliance with these terms and conditions. If you do not agree with any part of the following terms and conditions you should not use this Website.
Updated May 2023
You may use this Website for legitimate research and business purposes and not for any other purposes. This Website and the content provided herein may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed without the written permission of Shutterly Fabulous. Unauthorised use of this site and/or any of the materials contained herein may violate applicable copyright, trademark or other intellectual property laws or other laws. The use of such materials on any other Website or in any other environment of networked computers is prohibited. Users are prohibited from posting or transmitting any unlawful, threatening, libellous, defamatory, obscene, indecent, inflammatory, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offence, give rise to civil liability, or otherwise violate any law.
This Website, and each of its modules, pages or any information contained herein, is the copyrighted property of Shutterly Fabulous and/or its various third party providers and distributors. None of the content or data found on this Website may be reproduced, published, distributed, transferred, sold, or modified without the express written permission of Shutterly Fabulous and/or its third party providers and distributors. In addition, the trademarks, logos and service marks displayed on this Website are registered and common law Trademarks of Shutterly Fabulous, it’s affiliates, and various third parties.
Shutterly Fabulous and it’s third party providers and distributors and their officers, directors, employees and agents make no warranty of any kind regarding this Website and/or any materials provided herein, all of which are provided on an ‘as is’ basis. Shutterly Fabulous and it’s third party providers and distributors do not warrant the accuracy, completeness, currency or reliability of any of the content or data found herein and such parties expressly disclaim all warranties and conditions, including implied warranties and conditions of merchantability, fitness for a particular purpose and non-infringement, and those arising by statute or otherwise in law from a course of dealing or usage of trade. Some nation States do not allow the disclaimer of implied warranties, so subjects of those States should not to use this Website.
Shutterly Fabulous assumes no responsibility and shall not be liable for any damages that may infect computer equipment or other property of users on account of their access to, use of, or browsing of this Website or the downloading of any materials, data, text, images, video or audio from this Website. Shutterly Fabulous and it’s third party providers and distributors in no event accept any responsibility for any injury, loss, claim, damage or any special, exemplary, punitive, indirect, incidental or consequential damage of any kind arising from the use of this Website.
At its sole discretion Shutterly Fabulous without any liability whatsoever and at any time and without notice, may terminate or restrict access to any component of this Website. Some nation States do not allow limitation of liability. Subjects of these jurisdictions should not use this Website.
This site contains links to other Websites. These are provided solely as a convenience to users, and not as an endorsement by Shutterly Fabulous, it’s third party providers or distributors, in relation to the content of such other Websites. Shutterly Fabulous or any third party provider or distributor shall not be responsible for the content of any other Websites and make no representation or warranty regarding any other Websites or the contents or materials on such Websites. If users decide to access other Websites they do so at their own risk.
These terms and conditions constitute the entire users agreement between Shutterly Fabulous and users of this Website and supersedes any prior understandings or agreements (whether oral or written) and may not be amended or modified except in writing or by making such amendments or modifications available on this Website.
We believe very strongly in our customers’ right to privacy. We will never trade, sell, rent, lease, barter, or otherwise share any customer info with a third party. If you provide your email address we will send you occasional notices of new releases, newsletters or other information directly related to our products.
Our customer records are not for sale or trade, and we will not disclose our customer data to any third party except as may be required by law.
Any information that you provide to us in the course of interacting with our sales or technical support departments is held in strict confidence. This includes your contact information (including, but not limited to your email address and phone number), as well as any data that you supply to us in the course of a technical support interaction.
We encourage all of our customers to register via our Website. By registering, you allow us to confirm your eligibility for discounted upgrade pricing, when appropriate, as well as your eligibility for other special offers that we may make to our customers from time to time.
The General Data Protection Regulation – May 2018
Under the General Data Protection Regulation (GDPR), introduced in May 2018, you have the right to request a copy of the personal information that Shutterly Fabulous holds about you and to have any inaccuracies corrected. We will use reasonable efforts within our legal duty to supply, correct and/or delete the personal information we hold on file. If you reside in the UK, please address requests and questions about this or anything else related to GDPR to Shutterly Fabulous, Quayside House, Basin Road South, Hove, BN41 1WF.
If you reside outside of the UK, please email firstname.lastname@example.org.
When booking an appointment or requesting a Shutterly Fabulous brochure you’ll be asked whether or not you consent to be sent marketing communications such as product news, inspiration, competitions or sales information. If you choose to opt out of these communications, Shutterly Fabulous will not send you any emails outside of administrative (order confirmation, delivery updates etc.) purposes.
If you already receive marketing communications from us and would like to opt out of these, you can do so by contacting us.
As a final measure, you can request that any personal information Shutterly Fabulous holds on you is completely removed from our database. To do so, please send requests to the above address in writing (if within the UK. If you reside outside of the UK, please send an email to email@example.com.)
We do not store credit card information nor do we share customers details with any 3rd parties.
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The competition is open to all residents of the United Kingdom (including Northern Ireland, the Channel Islands and the Isle of Man) and the Republic of Ireland aged 18 and above (“Participants”). The Competition is not open to employees and relatives of Shutterly Fabulous nor any other employees of the TCMM Shutter Group or anyone connected with the running of this Competition.
What these terms cover. These are the terms and conditions on which we supply products to you, whether these are goods or services.
[Where the term “Supply and Install” is used in these terms, this refers to goods and services provided by Shutterly Fabulous UK Limited].
1.1 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
2.1 Who we are. We are Shutterly Fabulous UK Limited a company registered in England and Wales. Our company registration number is 05742044 and our registered office is at Quayside House, Basin Road South, Brighton and Hove, East Sussex BN41 1WF.
2.2 How to contact us. You can contact us by telephoning our customer service team at 0800 9700 800 or by writing to us at firstname.lastname@example.org
2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.4 “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
3.1 How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us. You must check that the order details on the email confirmation are correct and advise us immediately if anything is incorrect.
3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing or by telephone and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
3.3 Your order number. We will assign an order number to your order and tell you what it is when we accept your order.
4.1 Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours and materials accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colouring of the products. Your product may vary slightly from those images. This is because of variations in the natural material used to make the product, tonal differences may look different under different lighting and because the type of monitor used and its display settings affect how colours, shades and tones appear on screen. Although we have made every effort to be as accurate as possible, because our products are handmade, all sizes, weights, capacities, dimensions and measurements indicated on our website have a +/-2-4mm tolerance. If an accurate colour matching is required, we recommend that you order a sample from use prior to placing your order. A variation in colour or pattern or material between the delivered goods and the sample, image or description does not entitle you to reject the goods or to claim compensation.
4.2 Imperfections. The products are made from a natural material, namely wood, and as such there may be some minor imperfections which are not readily apparent at a distance of four feet or under ordinary light and no such imperfections shall be accepted as defects of the products. We reserve the right to determine, at our sole discretion, whether a minor imperfection is to constitute a defect.
4.3 Fair wear and tear. As the products are made from a natural material they will also react to lighting and the conditions in which they are based. This will include fading or discolouration as a result of exposure to sunlight. Additionally where the products are based in an area with extreme damp or variable conditions, including window condensation, they may be affected by this. Where these issues cause wear and tear as above we will not accept these as a defect of the product. We reserve the right to determine, at our sole discretion, whether the effects are caused by the conditions which the products have been based in.
If you realise that you have made an error when placing your order or if you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. Once the manufacturer has started the production, we will not allow any cancellation or changes to the order. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 8- Your rights to end the contract).
6.1 Minor changes to the products. We may change the product:
6.1.1 to reflect any changes in relevant laws and regulatory requirements; and
6.1.2 to implement minor technical adjustments and improvements.
6.2 More significant changes to the products and these terms. In addition, as we informed you when you viewed the product, namely in your home, we may make the following changes to the product, but if we do so we will notify you before production has started. If you are not happy with the proposed changes to the products, we can work together to find a suitable solution and if you are still not satisfied, then you may contact us to end the contract before the changes take effect and receive a refund for any products paid for but not yet created or made to order:
6.2.1 Stain or paint finishes; and
6.2.2 Hardware of hinges or fittings.
6.3 Where we are providing goods for special shaped windows, you acknowledge that there may be certain design constraints, including the rotation of slats which may be restricted to upwards closing position or the tilt function may be or fixed. Production time will be longer than standard shutters so delivery timescales will be extended.
7.1 When we will provide the products or services. During the order process we will let you know when we will deliver or supply/install the products. Our current turnaround times will be set out further in your order confirmation or on our website. Whilst every effort is made to ensure our advertised lead times are as accurate as possible, these cannot be guaranteed.
7.1.1 If the products are goods.
(a) Supply and Install: We will keep you updated on the progress of your order usually via email. We will contact you once your order arrives into our UK warehouse with a date for the installation of your goods. Installation will need to be arranged and carried out within a reasonable period of time following us notifying you (being no more than 4 weeks). Where you cannot accept and arrange installation within a reasonable period of time we will require the balance payable to be settled in full. We will then deliver the products to you where you will need to store these until you are able to accept and arrange for installation. Where you are unable to accept delivery of the goods, and we have to store these on your behalf, we will charge you at a daily rate to be notified to you until you are able to accept delivery or arrange for installation.
7.2 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. For instance, where there may be a delay in receiving the products from our overseas supplier. Provided we do this we will not be liable for delays caused by the event.
7.3 If you have ordered Supply and Install and are not on site during inspection and/or installation. If you have ordered Supply and Install and are not on site during inspection and/or installation, the shutters will be measured and/or installed in accordance with our standard practices, unless previously agreed between us and you.
7.4 If you do not allow us access to provide services. If you do not allow us access to your property to perform the services as arranged (and you do not have a good reason for this) we may charge you additional costs incurred by us as a result. If, despite our reasonable efforts,
we are unable to contact you or re-arrange access to your property we may end the contract and clause 10.2 will apply.
7.5 When you become responsible for the goods. A product which is goods will be your responsibility from the time we deliver and install the product to the address you gave us or you.
7.6 When you own goods. You own a product which is goods once we have received payment in full.
7.7 What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you, for example, a date in which we can carry out the services. If so, this will have been stated in the description of the products. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 10.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
7.11 Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:
7.11.1 deal with technical problems or make minor technical changes;
7.11.2 update the product to reflect changes in relevant laws and regulatory requirements;
7.11.3 make changes to the product as requested by you or notified by us to you (see clause 6).
7.12 Your rights if we suspend the supply of products. We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. If we have to suspend the product for longer than 4 weeks we will adjust the price so that you do not pay for products while they are suspended. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 4 weeks and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.
7.13 Alterations made after measurements. If you alter the area where installation is to take place, including but not limited to: plastering, fitting of units or anything else which encroaches on the window area, change the window frames, install anything which obstructs access to the installation area (such as taps in a bathroom, or drawers in a bedroom), then we will not be responsible in any way for the products not fitting. You will still be responsible for the goods.
7.14 Preparation for installation. Unless agreed and supplied in writing, all window coverings require removal ahead of the agreed date of installation. The area where installation is to take place should be clear of furniture and belongings.
8.1 You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract and whether you are a consumer or business customer:
8.1.1 If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back), see clause 11;
8.1.2 If you want to end the contract because of something we have done or have told you we are going to do, see clause 8.3;
8.1.3 If you are a consumer and have just changed your mind about the product, see clause 8.4. You may be able to get a refund if you are within the cooling-off period and, if this is applicable to you and your products, and the product is not a made to measure product, but this may be subject to deductions and you will have to pay the costs of return of any goods. For the avoidance of doubt any made to order, or bespoke product, will not be subject to a cooling off period and you will not be entitled to a refund on these orders.
8.2 In all other cases (if we are not at fault and you are not a consumer exercising your right to change your mind), see clause 8.7.
8.3 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at 8.3.1 to 8.3.4 below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:
8.3.1 we have told you about an upcoming change to the product not yet provided which will have a significant impact on the functioning or quality of the product or these terms which you do not agree to (see clause 6.2); or
8.3.2 we have told you about an error in the price (which results in increased costs to be paid by you) or description of the product you have ordered (which affects any use of the products) and you do not wish to proceed.
8.4 Exercising your right to change your mind if you are a consumer (Consumer Contracts Regulations 2013). All of our products are made-to-measure specifications or are clearly personalised and accordingly, you do not have a right to change your mind (regulation 28(1)(b), Consumer Contract Regulations).
8.5 When consumers do not have the right to change their minds. You do not have a right to change your mind in respect of:
8.5.1 made-to measure products;
8.5.2 services, once these have been completed, even if the cancellation period is still running;
8.5.3 any products which become mixed inseparably with other items after their delivery.
8.6 How long do consumers have to change their minds? How long you have depends on what you have ordered and how it is delivered. Have you bought services (for example, installation services)? If so, you have 14 days after the day we email you to confirm we accept your order. However, once we have completed the services you cannot change your mind, even if the period is still running. If you cancel after we have started the services, you must pay us for the services provided up until the time you tell us that you have changed your mind.
8.7 Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind (see clause 8.1), you can still end the contract before it is completed, but you will have to pay us compensation. Where we have begun making the made to order products you will be liable for all time and material costs incurred at the time of ending the contract. We may refund you part of any pre-payments deducting the aforementioned costs or, where you have not made a payment on account, we will charge you for these costs.
9.1 Tell us you want to end the contract. To end the contract with us, please let us know by calling customer services on 0800 9700 800 or emailing us at email@example.com. Please provide your name, home address, details of the order and, where available, your phone number and email address.
10.1 We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:
10.1.1 you do not make any payment to us when it is due and you still do not make payment within 14 days of us reminding you that payment is due;
10.1.2 you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products or services, for example fitting instructions;
10.1.3 you do not, within a reasonable time, allow us to deliver the products to you; or
10.1.4 you do not, within a reasonable time, allow us access to your premises to supply the products or services.
10.2 You must compensate us if you break the contract. If we end the contract in the situations set out in clause 10.1 we will refund any money you have paid in advance for
products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract, for example, where the products are in the process of being made when you break the contract.
11.1 How to tell us about problems. If you have any questions or complaints about the product, please contact us providing us with photos of both the product and any related box/packaging to enable us to make an assessment. You can telephone our customer service team at 0800 9700 800 or write to us at firstname.lastname@example.org. Alternatively, please speak to one of our staff in-store.
11.2 Warranty. As well as your rights in respect of a defective we offer a 36 month full warranty from the date of Delivery (the Warranty Period). Where your goods are defective, we shall, as appropriate repair or replace free of charge the defective goods.
11.2.1 You should give us notice in writing, by email and to include photos of any concerns during your warranty period.
11.3 The Warranty only applies to the goods in respect of:
11.3.1 structural defects;
11.3.2 warping; or
11.3.3 significant paint or stain discolouration.
11.4 ‘Shutterly Assured’ In addition to our 36 month full warranty we offer our ‘Shutterly Assured’ extended guarantee. This guarantee covers the period between the third and tenth anniversary of the original fitting date.
11.5 Details of our guarantee can be found here: https://www.shutterlyfabulous.com/10-year-guarantee/
11.6 Our call out fee is applied to each visit to your property during our extended guarantee period and will be required to be paid prior to the date of our visit. The call out fee is subject to change due to inflation or at our discretion.
11.7 Where any Defects are caused by your actions or omissions (such as not adhering to the After Care Instructions provided) then your Warranty may become null and void and therefore any repairs or replacements will not be covered by the warranty nor our extended guarantee.
11.8 Where you have requested a visit to repair or replace a defective product and have not provided sufficient evidence that the products have a Defect and we subsequently make a visit which we determine, at our absolute discretion, to be unwarranted we reserve the right to charge you our reasonable costs of such visit. For any visits subsequent to this we will provide a quote beforehand, with payment falling due before the visit.
11.9 If you choose to remove the goods, either yourself or by hiring an unconnected third party, or if you tamper, modify, change or amend the products the terms of the Warranty will become null and void.
12.1 Your legal rights. We are under a legal duty to supply products that are in conformity with this contract. Nothing in these terms will affect your legal rights.
12.2 Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection.
13.1 Where to find the price for the product. The price of the product (which includes VAT for consumers) will be the price indicated on the order pages when you placed your order. We use our best efforts to ensure that the price of the product advised to you is correct. Any price displayed on our website shall be subject to change at any time. However please see clause 13.3 for what happens if we discover an error in the price of the product you order.
13.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
13.3 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.
13.4 When you must pay and how you must pay. We accept payment by all major credit cards, except American Express. When you must pay depends on what product you are buying:
13.4.1 For Supply and Install goods and services, where orders are placed online you must pay 50% of the total amount at the time of placing the order with the remaining balance payable in full two days prior to the day of installation.
13.6 We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of Barclays from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
13.7 What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.
13.8 Any and all discounts apply only to orders over £500.00 RRP.
14.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
14.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products as summarised at clause 12 and for defective products under the Consumer Protection Act 1987.
14.3 When we are liable for damage to your property. If we are providing services in your property, we will make good any damage to your property caused by us while doing so. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover while providing the services. 14.4 You are required to provide a safe working environment. If we are attending your premises to undertake our services, we require you to ensure that the environment is safe and clear of any obstructions prior to us being able to carry out our services.
16.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
16.2 Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms.
16.3 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
16.4 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you
do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
16.5 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.